Fay joined SOA in April 2011 into a new role of Group Manager Service Quality and Effectiveness.

Her role has a broad context which includes, identifying and reviewing measurement tools for outcomes data for the services provided throughout the Group within Social Outreach, evaluating the programs that are currently being provided and setting up the governance framework and the Work health and Safety systems within Group SOA.

Fay has been with SJGHC since 2006 and prior to working with SOA was appointed Director of Quality and Safety with St John of God Hospital, Murdoch in April 2006.

Fay trained as a nurse in the UK both within the acute and community sectors and worked in a number of health systems in Europe, including Switzerland and Germany.

She has attended the two day SROI Practitioner Course and is preparing to undertake her first SROI project. She is a founding member of the SIMNA WA Chapter, a member of the Australasian Evaluation Society and a Fellow of the Australasian Association for Quality in Health Care.