Fay joined SOA in April 2011 into a new role of Group Manager Service Quality and Effectiveness. Her role has a broad context which includes, identifying and reviewing measurement tools for outcomes data for the services provided throughout the Group within Social Outreach, evaluating the programs that are currently being provided and setting up the governance framework and the Work health and Safety systems within Group SOA.
Fay has been with SJGHC since 2006 and prior to working with SOA was appointed Director of Quality and Safety with St John of God Hospital, Murdoch in April 2006.
Fay trained as a nurse in the UK both within the acute and community sectors and worked in a number of health systems in Europe, including Switzerland and Germany.
She has attended the two day SROI Practitioner Course and is preparing to undertake her first SROI project. She is a founding member of the SIMNA WA Chapter, a member of the Australasian Evaluation Society and a Fellow of the Australasian Association for Quality in Health Care.
Pippa is the Business Innovation Manager at Brightwater Care Group, in Western Australia, where she is responsible for leading and supporting the creation of new or improved services which deliver innovative business solutions and greater value for all stakeholders.
Brightwater specialises in providing residential, rehabilitation and community care to older people, those living with Huntington’s Disease and younger people with acquired neurological disability.
Prior to joining Brightwater 3 years ago, Pippa was CEO of a private dementia – specific aged care facility and co-located psychiatric hostel. She was also a long serving Board Member of the Aged Care Association Australia – WA (ACAAWA), a professional, peak industry Association for providers of quality residential and community aged care services.
Combined with her MBA (Advanced) from the University of Western Australia, Pippa’s experience in both the private and not-for-profit sectors has allowed her a unique insight into the challenges of maintaining organisational viability while continuing to improve and evolve service delivery. She is particularly interested in capturing the true impact of an organisation’s projects and initiatives through measuring their social impact alongside the more traditional financial metrics.
Mario Gomes is the Business Development & Marketing Manager at Holyoake, a leading provider of alcohol and other drug treatment services.
Mario had a successful career in advertising and marketing for over 20 years in Dubai and Australia before switching to community services in 2008. Following two years as Team Leader with Mission Australia, he took on his current role at Holyoake in 2011.
He looks after all aspects of business development, corporate programs, marketing and advertising. He is also a member of the Senior Management Team.
Mario is a keen advocate of social enterprise, social innovation and social impact measurement. One of his goals is to maximise social impact while ensuring the long-term financial sustainability of Holyoake.